Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • Lingerie must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

  • Lingerie must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To make an exchange or refund you should follow 2 steps:

1. Send us a e-mail request to and ask about return label. We will send it to you electronically within 24 hours. After that you will be able to send us back your item.

2. Write us a short e-mail to with notice that you have made a return, so we can start refund process as soon as received your item (we will issue a refund to your original payment method within 1-3 business days.

Need a different size, color or pattern? e-mail us at so we will check if it`s possible to change your product. 

Purchases (except swimwear and final sale items) can be returned or exchanged within 30 days from the delivered date.
Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact!

Please contact Customer Services team on (10.00-16.00 Monday - Friday, excluding national and bank holidays).

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