DELIVERY POLICY

SHIPPING AND DELIVERY INFORMATION

Generally, we will send the goods as soon as possible after the payment is completed.

Delivery of all orders usually takes 7 to 14 business days, but no more than 30 business days. Delivery times vary from product to product; depending on demand and delivery location.

Shipping FAQ

Time of processing
Orders are processed and shipped within 24-72 hours. We do not ship on weekends.

How long does it take to get a tracking number? It usually takes 1 to 5 business days.

Where can I find my tracking number?
When your items are shipped, you should receive an automatic email notification from the system with a tracking number. If you don't receive it or if the tracking number doesn't work, don't worry. Contact us and we will solve it! If you need more information, please send us an email at info@atlasday.com and we'll help you!

How to change the shipping address?
Please contact us as soon as you understand that you need to change your shipping address as we cannot change the address once shipped. Contact support via email

Delivery times may also vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The product(s) will be delivered to you directly by the Partner(s) so your order may arrive in multiple deliveries and at different times.

If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery. The estimated delivery date of the products will be stated in your order confirmation email.

If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We (and not the Partners) supply delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control.

If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. We will not be liable or responsible if you breach any such laws.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. For out-of-stock or backordered items, a separate email with detailed information will be sent. 

As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.

Thank you for shopping with us!