An email address is all you need to start the order process. We recommend that you register for an Atlasday account so that you can start adding your favourite pieces to your wishlist and easily place an order.
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.
Placing an order is easy at Here’s how: 1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend. 2. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’. 3. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed. 4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.
If your purchase isn’t quite right, you can return it for a refund within 30 days of your delivery date using our free returns service. We recommend that your item is sent back within 7 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, you will need to return it and place a new order. Simply go to ‘My Orders & Returns’ in your account to arrange a return, or contact our friendly Customer Service Advisors for assistance. For further information on returning an order, view our Return & Refunds Policy.
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Farfetch Privacy Policy.